Diplomat Beach Resort Covid-19 policies and procedures

Please be aware that due to our property not being staffed 24/7, this means common areas such as chairs, tiki tables and picnic tables may not be sanitized after use. If this is a concern of yours, we would suggest limiting use of common/over lapping areas. Please see information below for how we can help you. We appreciate your help and understanding.

Check-in/check-out

Check in

When you arrive at the property, please park in one of the two check in parking spaces in front of the office. Once parked, come into the office to check into your unit. We will have a protective shield up at our front desk between you and the office staff. We also ask that you only have one guest from your party come into the office and that they wear a mask.

Check out

When leaving the property, we ask that you put your keys in the white mailbox outside the front office door by 11 am.

Late arrivals

If you won’t be arriving for check in before the office closes at 5pm, please call and we will explain the afterhours check in policy.

Front office

  • Hours: Monday – Saturday from 9am to 5pm and Sunday from 9am to 1pm.
  • We ask that guests call the front desk instead of coming into the office, when possible, to limit overlap in common areas. We will only allow one guest in the office at a time.
  • Please always wear a mask when in the office or approaching a staff member.

Pool

  • Please follow all posted pool rules. See pool rules sign post in pool area.
  • Be respectful of other guests and limit the time you spend in the pool/pool area.
  • Floats are not allowed in the pool.
  • Any guest or guests in the pool after dark can be asked to leave the property without refund.

Property

Social distancing

  • Use social distancing guidelines while in common areas around the property.
  • Keep 6ft between groups/others while on the beach or property.

Outside unit chairs, Loungers and Picnic tables/tiki huts

  • Please only use the chairs and table assigned to your unit that sit outside your back door (two chairs and one table per unit.)
  • Loungers and chairs under the tiki huts are on a first come first serve basis.
  • If overlap with other guests is a concern, we suggest limiting use of these areas.

Housekeeping

Daily services/towel exchange

  • Housekeeping will not go into rooms for service.
  • We ask that you leave the unit laundry basket outside the parking lot side door for us between 9am and noon to place the new product, as you need it.
  • There will be no towel exchange on Sunday.
  • Trash can be taken to the bins located in the middle of each building.

Pink linen bags

  • We will supply pink linen bags for your dirty linen.
  • Once you fill the pink bag please leave it outside the parking lot side door.
  • Pink linen bags do not warrant new towels; please leave out the unit laundry basket if you would like new linen. 
  • Do not put mattress pads or blankets in the pink bags, ONLY towels.
  • If you would like new sheets, we will provide them to you upon request.

Cleaning procedures

  • We continue to maintain our high standards of cleanliness and hygiene, while adding additional sanitation practices throughout the property.
  • Cleaning products we use include but are not limited to Ecolab products, bleach, hospital grade disinfectant.
  • We have also pulled all comforters from the units. Clean blankets can be found in the unit closet.

If you have any additional questions as to how things are different around our property or any current procedures, please feel free to call our office at 941-383-3791.

**These policies are subject to change without notice.